How can we help?
Find answers about orders, payments, returns and service bookings — or talk to us.
Frequently asked questions
Add products to the cart, open the cart, choose your address and how to pay (cash on delivery, bKash or card), then tap "Place order". You get an order number like SA24-… by SMS.
Inside Feni usually 1–2 days, other districts 2–5 days. The delivery charge depends on your area and the weight, and is shown before you order. Some products have free delivery.
Open My Account → My Orders, or use the Track Order page with your order number and phone number. Each package shows its steps (confirmed, packed, on the way, delivered).
Yes, until the seller packs it. Open the order and tap "Cancel order". If you paid online, the money goes back automatically.
Cash on delivery, bKash, and cards / Nagad / Rocket through SSLCommerz. You can also use your ServiceAi24 wallet balance.
Wait a few minutes and refresh — the bank sometimes confirms late. An unpaid online order is cancelled after 60 minutes; if money was taken it is refunded automatically. If not, call us at +8801844468450 with the transaction ID.
To your wallet at once, back to the same bKash / card (usually 3–7 working days), or to your bKash / Nagad number. You choose when you request a return.
Within 7 days of delivery: open the order, tap "Return" next to the item, choose the reason and add photos. We pick it up and refund you after checking.
All your warranties are in My Account → Warranties with the days left. Tap "Claim" there, write the problem and add photos. You can also add warranties of things you bought elsewhere.
Open the service, pick a date and time, choose your address and options, then confirm. You can pay after the work or online. A verified technician is assigned and you get an SMS.
For your safety, the technician starts the job only after you tell them the start code, and finishes after you give the finish code. Never share the codes before the technician is with you.
Yes. In My Bookings you can change the time or cancel for free up to 2 hours before the visit.
Every service has a warranty (shown on the service page). Open My Account → Warranties and claim — we send a technician again at no cost for the same problem.
Type a coupon at checkout or on the booking page (see the Offers page). You earn points on what you spend, after the return time ends; convert them to wallet money in Rewards & Refer. Cashback goes to your wallet the same way.
Share your code or link from Rewards & Refer. When your friend signs up with it and completes the first order or service, both of you get money in the wallet.
My Account → Profile → Delete account. Your personal data is removed; order records needed by law are kept without your name.
Tap "Become a Partner" at the top of the website, or call +8801844468450. We verify your NID and shop / skills, then you can start.
No answer found. Send us a message below — we will help.
Talk to us
Every day all time
Call us+8801844468450 WhatsAppChat with us Email[email protected]Stadium Market, Academy Road, Feni Sadar, Feni